ZENVIA rings the opening bell on the Nasdaq
The event marks the first anniversary of listing and its first Investor Day
Among the highlights of the event, SaaS solutions offering unique customer experiences
SAO PAULO, July 27, 2022 /PRNewswire/ — Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX communications platform in Latin Americaenabling companies to transform their existing communications with end customers throughout their lifecycle, rings the opening bell today to celebrate its one-year IPO anniversary.
Zenvia held its first Investor Day yesterday, where it presented key aspects of its strategy, product portfolio, customer cases, market overview, financial results and long-term goals.
Among the main business areas presented, the highlights were SaaS solutions that allow companies to create unique experiences throughout the customer journey. Zenvia Attraction, Zenvia Conversion, Zenvia Service and Zenvia Success are all comprehensive multi-channel solutions that interconnect the customer journey from the first interaction to the ongoing relationship with brands.
“We are delighted to celebrate our first year as a public company and to share our vision and our strategy for the future. We want to build a new world where the interaction between companies and customers is relevant, where the interaction account. Our products, tools, and platform enable the building of fluid human-centric journeys. This is a huge market, as organizations now understand that responsiveness alone is not enough, they need to stay more and more connected and adapt,” said Cassio BobsinCEO of ZENVIA.
According to research firm IDC, Zenvia’s total addressable market (TAM), including the sum of selected CPaaS and CX SaaS markets (including customer service, marketing campaign management, customer communications management, and customer data platform) in Latin America will reach $4.4 billion in 2022. This market is expected to grow at a CAGR of 17.5% between 2021 and 2026, reaching $9.0 billion in 2026, SaaS representing 60% and CPaaS 40%.
Zenvia also presented its outlook and recent achievements, including an update on the promises made during its IPO, which have enabled the company to build its fully integrated platform through a combination of mergers and acquisitions and increased investment in R&D.
“Acquisitions made following our IPO have complemented our position to capture additional market opportunities in the future. of the future and shape a new world of experiences, while remaining focused on creating value for all our stakeholders,” added Bobsin.
ZENVIA aims to enable businesses to create unique experiences for customer communications through its end-to-end unified platform. ZENVIA enables companies to transform their existing customer communications from non-scalable, physical, and impersonal interactions into highly scalable, digital, and hyper-contextualized experiences throughout the customer journey. ZENVIA’s end-to-end unified CX communications platform provides a combination of (i) SaaS focused on campaigns, sales teams, customer service and engagement, (ii) tools, such as interfaces software application programming, or APIs, chatbots, single customer views, journey designers, document composer and authentication and (iii) channels, such as SMS, Voice, WhatsApp, Instagram and Webchat. Its comprehensive platform assists customers with multiple use cases, including marketing campaigns, customer acquisition, customer onboarding, disclaimers, customer services, fraud control, cross-selling and customer retention, among others. ZENVIA shares are listed on the Nasdaq under the symbol ZENV.
These forward-looking statements are made as of the date they are first made and are based on current expectations, estimates, forecasts and projections, as well as management’s beliefs and assumptions. Words such as “expect”, “anticipate”, “should”, “believe”, “hope”, “aim”, “project”, “goals”, “estimate”, “potential”, “predict” , “may”, “will”, “could”, “might”, “intend”, variations of these terms or the negative form of these terms and similar expressions are intended to identify such statements. are subject to a number of risks and uncertainties, many of which involve factors or circumstances beyond Zenvia’s control. Zenvia’s actual results could differ materially from those indicated or implied by the forward-looking statements due to several factors, including, but not limited to: our ability to innovate and respond to technological advances, changing market needs and customer demands, our ability to successfully acquire new businesses as customers , acquire customers into new verticals and appropriately manage international expansion, significant and growing competition in our market, compliance with applicable regulatory and legislative developments and regulations, the dependence of our business on our relationship with certain service providers, among other factors.